A brief overview of what I can offer to my clients.
I help clients better serve their customers, employees and business stakeholders. Through my experience working in cross-functional and agile teams in leading financial service organizations, I have designed human-centered products and services that provide positive outcomes, utilizing my knowledge, creativity, and resources to ensure they are feasible, desirable, and viable. I am enthusiastic, prioritising both quality and precision in my work whilst making it my aim to achieve customer-centricity.
It all started with Industrial Psychology where I began my career in Human Resources. As I thought my knowledge and skills would be more useful in a technology-focused role, I decided to embark on a self-learning journey where I practised design. This decision ultimately worked in my favor since I was able to use my understanding of human behavior, my passion for technology, and my self-taught design skills to move into a product design role focused more on User Experience.
IQbusiness is the leading independent management consulting firm in South Africa, helping clients overcome their business challenges and achieve sustainable growth. Since 1998, we have been enabling banks, insurance companies, retailers, and others to take their products to market faster, improve customer satisfaction, upskill teams, eliminate waste, and strengthen governance and compliance.
Experio is a Research, Innovation and UX Design company.
With its emergence as a diversified, international corporate leader, Toyota has an established set of values, beliefs, principles and business methods that act as the lifehood of the company; we call them The Toyota Way.
Two main pillars support The Toyota Way: Respect for
People and Continuous Improvement.
Established in June 1980, the RTT Group has since gained tremendous experience and insight into a
multitude of markets, which has positioned the business to address specific channel supply chain models across all industries.
Research and apply UX/UI best practices while adhering to a user-centered approach.
Design prototypes built for desktop and mobile platforms and test them. If necessary, iterate on the design based on feedback from the testing.
Create customer journey maps and service design maps to visualise pain points or touch points to be addressed in the user journey.
Conduct workshops with stakeholders to gather requirements and better understand their needs.
Produce prototypes according to requirements using Sketch, Figma, or Adobe XD. Once the prototypes have been approved by stakeholders, hand them over to the front-end developers.
